Return Policy

At JESSYCA |  Beauty products, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please send an e-mail at accounting@jessyca.eu to initiate a return, exchange or repair. Please indicate the item you would like to return, exchange or repair and provide the order number (which you can find on the invoice). Attach any clear picture(s) when applicable. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. Drop off your package at the local post office.

Most returns are processed within 3 business days after we receive your package. When asked for refund, we'll issue the refund to your original payment account. Once your refund has been issued, you will receive a confirmation email.

We would like to point out that you have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately € 10-15 per package, consult your carrier's website for the exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at accounting@jessyca.eu. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order. If the product is damaged or the packaging is damaged more than is necessary to try the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned.

If you have any questions about our return and exchange policy, please don't hesitate to contact us at accounting@jessyca.eu.